Escalation Procedure - Dandemutande

Corporate Support
Escalation Matrix

Escalation Level	Time Elapsed	Support Issues	Sales Issues	Billing Issues	Customer Experience
1	1 hour	Support Team Lead Leonda Mutekede 08612004045 / ‪+263775511589 leonda.mutekede@dandemutande.africa	Account Managers 08612000000 sales@dandemutande.africa	Management Accountant Peter Manjoro 08612004072 / +263777334865 peter.manjoro@utande.africa	Customer Experience Executive Johnstone Chagonda 08612004024/ +263772676122 johnstone.chagonda@.dandemutande.africa
2	2 hours	Networks Manager Calvin Mpofu 08612004032 / +263712615589 calvin.mpofu@dandemutande.africa	Corporate Sales Manager Takudzwa Muradzi 08612004020 / +263713775457 / +263732731111 takudzwa.muradzi@dandemutande.africa	Finance Manager Dominic Kodzwa 08612004151 / +263772307618 dominic.kodzwa@dandemutande.africa
3	3 hours	Chief Technical Officer Douglas Chitongo 08612004003 / +263772125101 douglas.chitongo@dandemutande.africa	Chief Commercial Officer Lorraine Nyahwa 08612004008 / +263772380929 / +263712631123 lorraine.nyahwa@dandemutande.africa	Chief Financial Officer Stanford Chabaya 08612004002 / +263712608811 stanford.chabaya@dandemutande.africa	Head of Customer Experience Cassandra Chiumbu – Maseko 08612004004 / +263772125102 cassandra.maseko@dandemutande.africa
4	6 hours	Chief Operating Officer Ignatius Mpando 08612004007 / +263712613377 ignatius.mpando@dandemutande.africa
5	12 hours	Chief Executive Officer Never Ncube 08612004001 / +263712413189 never.ncube@dandemutande.africa