Corporate Support
Escalation Matrix
Escalation Level Time Elapsed Support Issues Sales Issues Billing Issues Customer Experience
1 1 hour Support  Team Lead
Peter Alefa
08612004054 / +263783732121
peter.alefa@dandemutande.africa 		Account Managers
08612000000
sales@dandemutande.africa 		Management Accountant
Tafirenyika Kuimba
08612004074 / +263712647394
tafirenyika.kuimba@dandemutande.africa
 Customer Experience Executive
Johnstone Chagonda
08612004024/ +263772676122
johnstone.chagonda@dandemutande.africa
2 2 hours Networks Manager
Calvin Mpofu
08612004032 / +263712615589
calvin.mpofu@dandemutande.africa 		Corporate Sales Manager
Takudzwa Muradzi
08612004020 / +263713775457 / +263732731111
takudzwa.muradzi@dandemutande.africa
 Finance Manager
Dominic Kodzwa
08612004151 / +263772307618
dominic.kodzwa@dandemutande.africa
 Customer Experience Manager
Dionne Mpofu
08612004121/ +263782300828
dionne.mpofu@dandemutande.africa
3 3 hours Chief Technical Officer
Douglas Chitongo
08612004003 / +263772125101
douglas.chitongo@dandemutande.africa
 Chief Commercial Officer
Lorraine Nyahwa
08612004008 / +263772380929 / +263712631123
lorraine.nyahwa@dandemutande.africa		 Chief Financial Officer
Stanford Chabaya
08612004002 / +263712608811 
stanford.chabaya@dandemutande.africa
 Head of Customer Experience
Cassandra Chiumbu – Maseko
08612004004 / +263772125102
cassandra.maseko@dandemutande.africa
4 6 hours Chief Operating Officer
Ignatius Mpando
08612004007 / +263712613377
ignatius.mpando@dandemutande.africa
5 12 hours
Chief Executive Officer
Never Ncube
08612004001 / +263712413189
never.ncube@dandemutande.africa

© 2024 Dandemutande Private Limited. All rights reserved